Workforce Management Systems Specialist
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Location: Des Moines, IA, United States
Address: 1100 Locust St, Des Moines, IA, 50391
Date Posted:
Company: Maverik
Req ID: 2025-5821
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Maverik is seeking a skilled Workforce Management (WFM) Administrator to support and optimize our WFM systems. This role ensures accurate scheduling, pay compliance, and system performance, while partnering with teams across the business to drive efficiency and process improvements.
Essential Duties and Responsibilities:
- Day-to-day administration for Maverik’s Workforce Management (WFM) systems, including providing responsibility for all WFM-related store support ticket resolution
- Coordinate with vendors for issue resolution, process uplift, and automation opportunities
- Serve as the subject matter expert for WFM software processes, including but not limited to, configuring schedule rules, attendance policies, and pay rules to ensure Maverik Perfect Pay, and compliance with labor laws and Maverik policies
- Update WFM system configurations as needed to properly support the changing needs of the business
- Review and monitor data feeds going into WFM systems and troubleshoot as needed
- Audit configuration settings through store visits and communications with ops management to ensure accuracy
- Participate in the development of labor models that support new and changing business needs and configure updates to WFM systems to support these updated models
- Work with appropriate teams to monitor forecasts, workloads, labor models, and workforce metrics to identify opportunities for continuous improvement
- Compile and analyze data from multiple sources and provide detailed and summary reports on an as-needed basis (daily, weekly, periodic, and quarterly); may require training and eventual fluency in different business intelligence, query, and reporting tools
- Maintain relationships with key business stakeholders to ensure the needs of the business are being met through WFM systems
- Act as a liaison between operations, HR, payroll, and other Base Camp departments
- Additional responsibilities as assigned
Qualifications: Education
- Bachelor’s Degree in Business Administration or related field, or equivalent experience preferred
Qualifications: Experience
- 1+ year of experience
- Experience with the Workforce system admin is preferred
- Knowledge of UKG Workforce Management software is a strong plus
- Labor forecasting/scheduling software and application support preferred
- Advanced Microsoft Excel skills preferred
- Familiarity with SQL/Enterprise reporting tools
- BI Tool Experience
Qualifications: Competencies
- Excellent interpersonal, verbal, and written communication skills, including strong listening skills
- Practice operating independently without the need for continuous oversight or direction
- Proven ability to effectively prioritize and balance competing needs
- A history of taking the initiative to identify and solve work-related problems
- Experience in exercising initiative and sound judgment in decision-making
Compensation & Benefits
Pay Range:$70K - $80K/yearly
Pay Range:$70K - $80K/yearly
The above salary range represents a general guideline; however, Maverik | Kum & Go considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Benefits Include:
- Full Health, Dental, and Vision Package with company contribution to cost
- In-Store and Fuel Discounts
- Retirement plan with company match (401K)
- Eligible for the annual incentive bonus program
- Profit Sharing: When Maverik succeeds, so do you. Team Members are eligible for annual profit sharing—our way of recognizing the important role you play in our success
- Comprehensive Paid Time-Off Policy, along with additional perks and benefits
Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.
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